Student iPad Troubleshooting Tips
If you find that you are having problems with your iPad, please follow the steps below, as they can solve most of the common problems that you may encounter, including apps that are not working correctly.
If the following steps do not work for you, please contact IT Support via email at- firstname.lastname@example.org Or contact Mrs. Keena Schaeffer-Goham though the Microsoft Teams application via its built-in chat function.
1. Check your iPad for software updates.
To do this, navigate to the Settings app, and select “General”, then “Software Update”. If an update is available, it will prompt you to download and install.
2. Do a hard reset on the device.
Even if an update was not required, your next step will be to complete a hard restart on the device. To execute a hard reset, hold down the top power button along with the home button until the Apple logo appears on your screen, this will fully restart your iPad.
After the iPad restarts, check to see if your issue has been resolved. If not, contact Mrs. Keena Schaeffer-Goham or move onto step 3 at your discretion.
The final step is optional and should only be performed if all else fails. Beware that this will remove everything from your iPad, and you will have to start fresh. Be sure to back anything up to a cloud location such as Microsoft OneDrive or Google Drive before doing this.
3. Erase all Content and Settings (Optional)
To reset all content and settings, first navigate to the Settings app, select “Reset”, then select “Erase all Content and Settings”.
After the iPad has reset, you will need to go through initial setup for the device. This will require that you put in your district username (ex. Studes0001- first 5 of last name, and first letter of first name, last 4 digits of ID#) and password when prompted (if you do not know your password please call your building secretary). Once the iPad returns to the home screen, see if your issue has been resolved. If not, please contact Mrs. Keena Schaeffer-Goham via email at- email@example.com
Know your Device-iPad Overview
Teams: How to Login and Join Teams Meeting
Cleaning Tips for iPad and Case
If you are wondering how to clean your student’s iPad, case, laptop, or other personal device at home to prevent the spread of viruses, such as the COVID-19 virus consider the following tips below:
- Do use only a soft, lint-free cloth (microfiber cloth material).
- Do unplug all external power sources, devices, and cables before cleaning.
- Apple recommends using a 70% isopropyl alcohol wipe or Clorox Disinfecting Wipes on their products. These items can also be used to clean the display, keyboards, or other exterior surfaces
- Don't Use abrasive cloths, towels, paper towels, or similar items
- Don't excessively wipe, which could cause damage to iPad and/or case.
- Don’t let moisture get into any open spots on the iPad (ex. headphone jack, charging port, etc.)
- Don’t use aerosol sprays (ex. Lysol), bleach, or abrasives on any device.
- Don’t spray cleaners directly onto the iPad and/or case –spray on cloth first then wipe on device.
- Don’t submerge your iPad in any cleaning agents.
- Do not use bleach on any device. Do not use cleaning agents or bleach on fabric or leather surfaces such as your iPad case.
Facetime: Setup Directions
Broken iPad: Remote Learning Procedures
The IT dept will repair a broken iPad and replace an iPad if it is damaged beyond repair.
Please email firstname.lastname@example.org or call your home school to report iPad damage.
The IT department or your homeschool will setup a loaner iPad and arrange a time with you to make the exchange. You will receive your original iPad back once repairs have been completed.
The iPads are still following the deductible schedule, you will be notified if any fees are due.